Cookie Policy

Politica sui Cookie

Política de Cookies

Effective Date: May 1, 2026

1. Introduction

Holistic Unity ("we," "us," "our," or the "Platform") is committed to protecting your privacy and providing transparency about how we use cookies and similar tracking technologies. This Cookie Policy explains what cookies are, how we use them, and your rights regarding cookies on our Platform.

Holistic Unity is a marketplace platform connecting clients with verified holistic therapists for online video sessions. This Cookie Policy applies to our website and mobile application accessible at www.holisticunity.app and related domains.

This policy complies with the EU Cookie Law (ePrivacy Directive 2002/58/EC), the GDPR (General Data Protection Regulation (EU) 2016/679), and applicable national privacy laws in EU member states.

2. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website or use an application. They are widely used to make websites and applications work more efficiently and to provide information to website and application owners.

Types of Cookies:

3. Cookie Categories

3.1 Essential Cookies (Strictly Necessary)

Legal Basis: These cookies do not require your consent as they are necessary for the proper functioning of the Platform and to provide the services you request. They are processed under Article 6(1)(b) GDPR (performance of a contract) and Article 6(1)(f) GDPR (legitimate interests).

Essential cookies enable core functionality such as user authentication, account security, payment processing, and session management. Without these cookies, the Platform cannot function properly.

3.2 Functional Cookies

Legal Basis: These cookies are processed under Article 6(1)(f) GDPR (legitimate interests) and may be placed based on your consent. They are used to enhance user experience.

Functional cookies remember your preferences (language, region, login preferences) and allow us to provide personalized features that enhance your experience on the Platform.

3.3 Analytics Cookies

Legal Basis: These cookies are processed under Article 6(1)(f) GDPR (legitimate interests in understanding Platform usage, improving services, and preventing fraud). We do not require your explicit consent for analytics when data is sufficiently anonymized and aggregated.

Analytics cookies help us understand how users interact with the Platform, allowing us to improve features, fix bugs, and optimize performance. We use tools such as Google Analytics to track aggregated usage patterns and conversion metrics.

3.4 Marketing Cookies

Legal Basis: These cookies are processed based on your explicit consent under Article 7 GDPR. We do not place marketing cookies without your prior consent.

Marketing cookies are used to deliver targeted advertising, track campaign effectiveness, and understand which therapists or services interest you. They may be shared with advertising networks and social media platforms to create relevant promotional content.

4. Specific Cookies Used

The following table lists the main cookies used on Holistic Unity:

Cookie Name Type Purpose Duration
session_id Essential Session authentication and user login management Session
csrf_token Essential CSRF protection for form submissions Session
language_preference Functional Stores user language preference (en/it) 1 year
theme_preference Functional Remembers dark/light mode preference 1 year
_ga Analytics Google Analytics - unique visitor identification 2 years
_gid Analytics Google Analytics - session tracking 24 hours
_gat Analytics Google Analytics - request throttling 1 minute
fb_pixel Marketing Facebook Pixel - conversion tracking and audience building 90 days
stripe_session Essential Stripe payment processing Session

5. Third-Party Cookies and Services

5.1 Google Analytics

We use Google Analytics to understand how users interact with the Platform. Google Analytics sets cookies to track user behavior, including pages visited, time on site, and referral sources. Data is aggregated and anonymized. Google's privacy policy is available at https://policies.google.com/privacy.

5.2 Stripe Payment Processing

Stripe is used to securely process payments for therapy sessions. Stripe may set cookies for fraud prevention and payment security. Stripe's privacy policy is available at https://stripe.com/privacy.

5.3 Facebook Pixel

We use Facebook Pixel to track conversions and build audiences for targeted marketing. Facebook sets cookies to identify you across the internet. You can opt out of Facebook tracking at https://www.facebook.com/settings/?tab=ads. Facebook's data policy is at https://www.facebook.com/policies/.

6. Your Cookie Rights and Choices

6.1 Consent and Withdrawal

When you visit the Platform, we present a cookie consent banner. You can:

6.2 Browser Controls

Most browsers allow you to control cookies through settings. You can:

Please note: Disabling essential cookies may prevent the Platform from functioning correctly. You can manage cookies in your browser settings:

6.3 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature. The Platform respects DNT signals where technically feasible. However, DNT implementation is not standardized across all websites and browsers.

6.4 Opt-Out Links

7. Security of Cookie Data

We implement industry-standard security measures to protect cookie data from unauthorized access, alteration, and destruction. All data transmitted to and from the Platform is encrypted using SSL/TLS protocols. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Essential Cookies: Session tokens and CSRF tokens are cryptographically signed to prevent tampering.

8. Cookie Retention and Deletion

Cookies are retained for the periods specified in Section 4. You can delete cookies at any time using your browser controls. When you clear cookies from your browser, you may need to re-authenticate on the Platform.

To exercise your right to erasure under GDPR Article 17, you can:

9. Children's Privacy

The Platform is not intended for children under the age of 18. We do not knowingly collect personal data or place cookies for children. If we learn that a child under 18 has created an account or provided information, we will delete such data promptly and notify the account holder.

Parents or guardians who believe their child has created an account should contact us immediately at support@holisticunity.app.

10. Changes to This Cookie Policy

Holistic Unity reserves the right to update this Cookie Policy at any time to reflect changes in law, technology, or our business practices. The "Effective Date" at the top of this page indicates when this policy was last updated. Your continued use of the Platform after any modifications constitutes your acceptance of the revised Cookie Policy.

We will notify you of material changes via email or by posting a notice on the Platform.

11. Contact Us

If you have questions about this Cookie Policy, your rights, or wish to exercise your privacy choices, please contact us:

Holistic Unity

Operated by: STORM X DIGITAL S.R.L.

Email: support@holisticunity.app

PEC: stormxdigital@pec.it

Address: Via Strada del Carro 24, 76011 Bisceglie (BA), Italy

Tax ID (P.Iva): 08789080721

Data Protection Authority Contact

If you believe your privacy rights have been violated, you have the right to lodge a complaint with your local Data Protection Authority (DPA):

12. Legal Basis Summary (GDPR Transparency)

Under GDPR, we process cookie data on the following legal bases:

We do not use cookies for profiling or automated decision-making that produces legal or similarly significant effects under GDPR Article 22.

13. Acknowledgment

By using the Holistic Unity Platform, you acknowledge that you have read and understood this Cookie Policy, and you agree to our use of cookies in accordance with its terms. Your continued use of the Platform constitutes your acceptance of this policy.

Cookie Policy Version: 1.0
Effective Date: May 1, 2026
Last Updated: May 1, 2026