By registering as a therapist on the Holistic Unity platform ('Platform'), submitting your profile information, accepting client bookings, or engaging in any activity on the Platform, you acknowledge that you have read, understood, and unconditionally agree to be legally bound by these Terms & Conditions ('Terms'). These Terms constitute a binding and enforceable legal contract between you and STORM X DIGITAL S.R.L. ('Company').
If you do not agree to these Terms in their entirety, do not register, use, or access the Platform. Continued use of the Platform constitutes your acceptance of these Terms and any modifications made by the Company from time to time. The Company may unilaterally modify these Terms at any time without prior notice, and such modifications are immediately binding upon you.
CRITICAL: These Terms strongly favor the Company and contain provisions that limit your remedies, restrict your rights, and grant broad powers to the Company. You are not an employee, agent, or partner of the Company. You are an independent contractor operating under a mandato con rappresentanza (representation agreement) whereby the Company acts as your custodial intermediary for payment collection.
To register as a therapist on the Platform, you must: (a) be at least 18 years of age; (b) be a practicing, licensed, or certified holistic therapist in one or more of the therapy categories offered (ThetaHealing, Family Constellation, Systemic Constellation, Reiki a Distanza, Naturopathy, Astrology, Human Design, Numerology, Ayurveda); (c) hold a valid Partita IVA (Italian tax identification number) or equivalent tax registration in your country of residence; (d) provide truthful, complete, and verifiable documentation of your credentials; (e) comply with all applicable laws in your jurisdiction regarding the practice of holistic therapy; and (f) maintain professional liability insurance coverage as specified in Section 11.
The Company conducts background checks, credential verification, and suitability assessments for all therapist applicants. The Company may require additional documentation, references, or verification at any time. The Company reserves the absolute right to reject any applicant without providing cause or explanation. Once approved, your credentials remain subject to ongoing verification. If the Company discovers that you have misrepresented your qualifications, credentials, or certifications, your account will be immediately terminated without refund or notice, and you may be liable for damages.
You must provide proof of a valid Partita IVA, business registration, or equivalent tax identification number in your country. Without valid tax registration documentation, your account cannot be activated, and no payments will be processed. You represent that you are in full compliance with all tax obligations in your jurisdiction, including but not limited to: registration, record-keeping, withholding, reporting, and payment of income taxes. You are solely responsible for your tax compliance. The Company does not provide tax advice and assumes no liability for your tax obligations.
By accepting these Terms, you grant the Company a mandato con rappresentanza (power of attorney with representation) as defined in Articles 1703-1730 of the Codice Civile (Italian Civil Code). Under this agreement, the Company acts as your custodial intermediary and authorized representative for the limited purpose of collecting payments from clients on your behalf.
CRITICAL PAYMENT TERMS:
The Company reserves the absolute right to unilaterally modify commission rates, fees, or payment structures at any time upon written notice (email notification suffices). Such modifications shall take effect immediately upon notice and shall apply to all future sessions. You have no right to object, negotiate, or contest commission rate changes. Your continued use of the Platform following notice of a rate change constitutes acceptance of the new terms.
You are the direct service provider of holistic therapy to clients. The Company is NOT a party to the therapeutic relationship. You are solely responsible for: (a) the quality of therapy services provided; (b) compliance with professional standards and ethical requirements in your jurisdiction; (c) maintaining confidentiality and client privacy; (d) obtaining all necessary informed consent from clients; and (e) addressing any disputes, complaints, or claims arising from your therapy services. The Company assumes no liability for any aspect of the therapy services you provide.
Therapist payments are processed TWICE per month on the 1st and 15th of each month (or the next business day if either date falls on a weekend or public holiday). Payments cover all completed sessions from the previous bi-weekly period, less the Company's 20% commission and applicable VAT.
Payments are made regardless of the amount earned in the bi-weekly period, with no minimum threshold. However, if no sessions are completed in a bi-weekly period, no payment is due. If earned amounts are less than €10 in a payout period, the Company may accumulate such amounts and pay them in a subsequent payout cycle at the Company's sole discretion.
Payments are made via bank transfer (SEPA transfer for EU accounts, international wire transfer for non-EU accounts) to the bank account you register with the Platform. You are responsible for providing accurate bank account information. The Company is not liable for delays, fees, or complications caused by incorrect account details provided by you. Bank fees incurred by either party are the responsibility of the payer (Company pays the sending fee; the receiving bank's fees are your responsibility).
For Italian therapists (regime ordinario), the Company issues an electronic invoice (fattura elettronica) for the commission retained (20% + 22% VAT). This invoice is transmitted to the Italian tax authority (Agenzia delle Entrate) and will be visible in your certified email (PEC) inbox. You are responsible for recording this invoice in your accounting records. The electronic invoice serves as proof of the commission deducted and is required for your tax compliance.
All payments shall be made in accordance with the schedule in Section 4.1. In the event of unavoidable delays due to banking system failures, holidays, or technical issues, the Company will make reasonable efforts to process payments as soon as practicable. No interest or penalty fees will be paid for any delays.
You agree to first contact support@holisticunity.app in writing to resolve any billing dispute before initiating a chargeback or payment reversal. Initiating a chargeback for legitimate reasons (unauthorised transaction, duplicate charge, technical billing error) is your right and is not a breach of these Terms. Initiating a chargeback in bad faith — i.e. for sessions you actually attended and that were properly delivered — is a material breach and may result in account termination. If you believe there is a billing error, you must contact support@holisticunity.app in writing within 7 days of the disputed payment. The Company's decision regarding any billing dispute is final and binding.
You agree to maintain professional availability for scheduled sessions. You must: (a) confirm your availability in the Platform calendar in advance; (b) appear online at least 5 minutes before each scheduled session start time; (c) maintain a stable, high-quality internet connection sufficient for HD video; (d) be present and ready to conduct the full session duration; (e) provide at minimum 24 hours advance notice if you must cancel a session, and only cancel for legitimate professional or personal emergencies; and (f) honor all confirmed bookings.
You are responsible for maintaining the highest professional standards and ethical conduct in all interactions with clients. You must: (a) comply with all applicable professional codes of conduct in your jurisdiction; (b) obtain informed written consent from each client before beginning therapy; (c) clearly disclose that you are not a licensed medical doctor and cannot provide medical diagnosis, treatment, or prescription medications; (d) recommend that clients consult licensed medical professionals for medical concerns; (e) maintain strict confidentiality of client information; (f) not discriminate against clients based on race, gender, religion, disability, or other protected characteristics; (g) not engage in sexual, romantic, or inappropriate conduct with clients; and (h) not misrepresent your qualifications or experience.
You must conduct full therapy sessions for the duration booked by the client. You may not: (a) cut sessions short without client agreement; (b) record sessions without explicit prior written consent from the client; (c) permit third parties to attend sessions without client consent; (d) conduct sessions while impaired by alcohol, drugs, or other substances; or (e) engage in behavior that violates the Platform's acceptable use policies. All sessions must be conducted through the Platform's built-in video technology—you may not redirect clients to external video platforms.
THIS IS THE MOST CRITICAL RESTRICTION OF THIS AGREEMENT. It is ABSOLUTELY FORBIDDEN to take, divert, redirect, solicit, or otherwise move any client you have met, contacted, or engaged with through the Holistic Unity Platform to any external channel, platform, or arrangement outside the Platform. This prohibition constitutes a fundamental term of the contractual relationship between you and the Company, and any violation will be treated as a material breach of contract.
You are STRICTLY PROHIBITED from booking, scheduling, conducting, or accepting therapy sessions with any client you met through the Platform outside the Platform, whether during the active term of your therapist account or at any time thereafter, for a period of 24 months following the termination or deactivation of your account (the 'Non-Circumvention Period'). This applies regardless of who initiates the contact—whether the therapist or the client.
This includes, without limitation: (a) direct bookings via email, messaging, phone, WhatsApp, Telegram, social media DMs, or any other communication channel; (b) sessions conducted via alternative video platforms (Zoom, Google Meet, Skype, FaceTime, etc.); (c) in-person sessions or meetups; (d) accepting client referrals that originated from Platform connections; (e) soliciting, encouraging, or suggesting to clients to move off-platform; (f) sharing your personal contact details, website, or social media handles with Platform clients for the purpose of conducting therapy outside the Platform; (g) any arrangement where you receive payment directly from a client without the Company's involvement; and (h) using any intermediary, assistant, or third party to facilitate off-platform contact with Platform clients.
CONSEQUENCES — PERMANENT BAN AND FINANCIAL PENALTIES: The Company operates a ZERO TOLERANCE POLICY on client diversion. Any proven violation of this non-circumvention clause, established by credible evidence (such as direct communications, documented bookings, or admissions),, will result in ALL of the following: (a) PERMANENT AND IRREVOCABLE BAN from the Holistic Unity Platform — you will never be allowed to rejoin the Platform, under any name or account, at any time in the future; (b) immediate termination of your therapist account without refund of any pending payments or commissions; (c) forfeiture of all commissions owed or pending at the time of termination; (d) liquidated damages of €500 (five hundred euros) per documented circumvention incident, or 30% of the total fees actually received by you from the diverted client outside the Platform (whichever is lower), payable to the Company. The parties acknowledge that this amount may be reduced by a competent court ex Article 1384 of the Italian Civil Code if found manifestly excessive; (e) right of the Company to seek further damages if actual losses exceed the liquidated amount, to be proven in court; (f) a negative professional reference that may be shared with other holistic therapy platforms and industry bodies; and (g) reporting to relevant professional associations where applicable. The Company invests significantly in client acquisition and platform infrastructure, and client diversion constitutes theft of the Company's business opportunities and a clear infringement of the rules governing the contractual relationship between you and the Platform. The Company will actively and continuously monitor for circumvention violations using technological and manual review methods.
While active on the Platform you remain free to operate independently — through your own website, social media, or in-person practice. The only restriction is on competing two-sided marketplaces of holistic operators (e.g. directly comparable verified-marketplace services). Operating on multiple competing marketplaces is permitted but you must disclose them at onboarding for transparency. The Company may not require exclusivity beyond this scope under EU Regulation 2019/1150 Art. 10. You must disclose any other platform accounts during onboarding. The Company may terminate your account for competing platform violations.
The Company owns all intellectual property, design, trademarks, logos, layout, software code, database structure, and other proprietary elements of the Platform ('Platform IP'). You acknowledge that nothing in these Terms grants you ownership rights in Platform IP. You may not reverse engineer, decompile, copy, or reproduce any part of the Platform for any purpose.
Your therapist profile, biography, credentials, certifications, photos, videos, session descriptions, and other information you submit to the Platform ('Your Content') remain your property. However, by posting Your Content on the Platform, you grant the Company a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, display, distribute, and create derivative works from Your Content for any purpose related to operating the Platform, marketing, or improving the Platform's services.
The Company may record, log, and retain session metadata (times, duration, client ID, therapist ID, session quality metrics, technical data) for operational, legal, and compliance purposes. The Company may use aggregated, anonymized session data for analytics, platform improvement, and statistical reporting. You grant the Company a perpetual, royalty-free license to use all session-related data (except client therapeutic content, which remains confidential) for platform improvement and research purposes.
Pursuant to Article 4 of Regulation (EU) 2019/1150, the Company may suspend or terminate your Operator account only on the following grounds: (a) material violation of these Terms; (b) repeated client complaints (3 or more substantiated complaints in 90 days) or rating below 3.0 stars after a written warning and 30-day improvement period; (c) credentials misrepresentation or fraud; (d) circumvention violation under Section 5.4; (e) chargeback abuse in bad faith; (f) inactivity exceeding 90 days without prior notice; (g) decision by the Company to discontinue the service category or country. For grounds (a)-(b)-(f) the Company will give 30 days' written notice with reasons; for serious violations (c)-(d)-(e) suspension may be immediate, with the right to lodge a complaint within 30 days under Section 16. Grounds for immediate termination include but are not limited to: (a) violation of these Terms; (b) professional misconduct or unethical behavior; (c) client complaints or negative ratings; (d) misrepresentation of credentials; (e) circumvention attempts; (f) chargeback or payment disputes; (g) inactivity; (h) scheduling conflicts; (i) unavailability; or (j) any reason the Company deems appropriate in its sole discretion.
Upon termination or suspension: (a) your access to the Platform is immediately revoked; (b) all your bookings and availability are cancelled; (c) any pending payments are forfeited unless the Company determines otherwise; (d) you lose all rights and licenses granted under these Terms; and (e) the 12-month non-circumvention period (Section 5.4) begins immediately and is enforceable regardless of the reason for termination.
You may request termination of your therapist account by emailing support@holisticunity.app with written notice. You must provide at least 30 days advance notice and must honor all confirmed bookings scheduled within 30 days of your requested termination date. Any pending payments as of the termination date will be processed as normal. After termination, you are subject to the 12-month non-circumvention period.
After each completed session, clients may leave ratings (1-5 stars) and written reviews. Ratings and reviews are permanently displayed on your public therapist profile. You may not: (a) solicit clients to write positive reviews or rate you favorably; (b) threaten or retaliate against clients for negative reviews; (c) post fake reviews on your own behalf; or (d) attempt to remove or hide negative reviews. Negative reviews, even if inaccurate, will remain visible. The Company makes no guarantee regarding review moderation or accuracy.
The Company monitors therapist ratings and may take actions based on performance metrics: (a) if your average rating falls below 3.5 stars, the Company may reduce your visibility or move you lower in search results; (b) if your average rating falls below 3.0 stars, the Company may issue a warning and require improvement; (c) if your average rating falls below 2.5 stars, the Company may suspend or terminate your account. These actions are at the Company's sole discretion and are not subject to appeal.
You are bound by strict confidentiality obligations regarding all client information obtained during therapy sessions, including names, contact details, health information, personal circumstances, and therapeutic content. You may not: (a) disclose client information to third parties without written client consent; (b) use client data for marketing or promotional purposes; (c) contact clients outside the Platform except as necessary for professional therapy communication; or (d) sell, share, or license client information. Violations of client confidentiality may result in immediate account termination and legal liability.
You acknowledge that therapy sessions may involve processing of personal data subject to GDPR (EU Regulation 2016/679) and other data protection laws. The Company acts as the Data Controller, and you act as a Data Processor. You agree to: (a) process personal data only as directed by the Company and the Platform's privacy policies; (b) implement appropriate technical and organizational measures to protect personal data; (c) not transfer personal data outside the EEA without explicit Company approval; and (d) immediately notify the Company of any data breaches or unauthorized access. You are responsible for compliance with data protection laws in your jurisdiction.
You must maintain valid professional liability insurance (also called 'errors and omissions' or 'malpractice' insurance) covering all holistic therapy services you provide. Minimum coverage must be: (a) €500,000 per claim; (b) €1,000,000 aggregate annual coverage. You must provide proof of current insurance before account activation and renew annually. Failure to maintain insurance is grounds for immediate account suspension.
THE COMPANY ASSUMES NO LIABILITY FOR: (a) the quality, effectiveness, or outcomes of therapy services you provide; (b) client injuries, harm, or negative outcomes related to your therapy; (c) client claims arising from your professional conduct; (d) breaches of confidentiality by you; (e) misrepresentation of your credentials; or (f) any damages, losses, or claims of any kind arising from your services, actions, or omissions. The Company is not insured against, and assumes absolutely no responsibility for, any liability arising from therapist conduct.
You agree to INDEMNIFY, DEFEND, AND HOLD HARMLESS the Company, its officers, directors, employees, agents, and affiliates from any and all claims, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising from, related to, or in any way connected with: (a) your therapy services, conduct, or professional actions; (b) client claims or lawsuits against the Company related to your services; (c) your breach of these Terms or applicable laws; (d) your negligence, misconduct, or violation of professional ethics; (e) client injuries or harm allegedly caused by you; (f) misrepresentation of your credentials or qualifications; (g) confidentiality breaches; (h) circumvention or other violations of non-circumvention clauses; or (i) any dispute, allegation, or claim made by any party related to your services or conduct.
You further agree that the Company may select its own legal counsel to defend any claim subject to indemnification, and you shall pay all legal fees and costs incurred in such defense. The Company is not required to consult you regarding defense strategy or settlement, and any settlement or judgment shall be binding on you.
IN NO EVENT SHALL THE COMPANY BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST BUSINESS OPPORTUNITIES, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE COMPANY'S TOTAL LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) TOTAL PAYMENTS YOU RECEIVED FROM THE PLATFORM IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) €100. THIS LIMITATION OF LIABILITY APPLIES TO ALL CLAIMS, REGARDLESS OF LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, ETC.).
THE PLATFORM IS PROVIDED ON AN 'AS-IS' AND 'AS-AVAILABLE' BASIS. THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING: (A) MERCHANTABILITY; (B) FITNESS FOR A PARTICULAR PURPOSE; (C) NON-INFRINGEMENT; AND (D) CONTINUITY OR AVAILABILITY. THE COMPANY MAKES NO WARRANTY THAT: (1) THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (2) DEFECTS WILL BE CORRECTED; OR (3) THE PLATFORM WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS. USE OF THE PLATFORM IS AT YOUR SOLE RISK.
THESE TERMS ARE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF ITALY, WITHOUT REGARD TO ITS CONFLICT OF LAWS PRINCIPLES. YOU IRREVOCABLY SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF BARI, ITALY FOR RESOLUTION OF ANY DISPUTE ARISING FROM THESE TERMS, YOUR USE OF THE PLATFORM, OR YOUR RELATIONSHIP WITH THE COMPANY. YOU WAIVE ANY OBJECTION TO VENUE, INCONVENIENT FORUM, OR CLAIM THAT SUCH COURTS LACK JURISDICTION.
Before initiating legal proceedings, the parties agree to use the Company's Internal Complaint-Handling System pursuant to Article 11 of Regulation (EU) 2019/1150 (write to support@holisticunity.app marking the email 'P2B Complaint'). The Company will respond within 15 working days. If unresolved, mediation under Italian law shall be attempted. The party initiating mediation shall send a mediation request to the other party. The parties shall meet with a mutually selected mediator within 30 days. If mediation does not result in resolution within 60 days, either party may proceed to litigation in the courts of Bari. The costs of mediation shall be split equally.
The parties expressly waive any right to arbitration and agree that all disputes shall be resolved exclusively through mediation and/or litigation in the Italian courts, specifically the courts of Bari. Class action claims are waived.
You acknowledge that breach of the non-circumvention clause (Section 5.4) or misappropriation of the Company's intellectual property would cause irreparable harm not adequately remedied by damages. Accordingly, the Company shall be entitled to seek injunctive relief, specific performance, and equitable remedies without posting bond or proving actual damages.
If any provision of these Terms is found to be invalid, unenforceable, or in violation of applicable law, such provision shall be severed, and the remaining provisions shall remain in full force and effect. The severed provision shall be reformed to the minimum extent necessary to make it valid and enforceable.
The Company reserves the absolute right to modify, amend, or supplement these Terms at any time, in its sole discretion, without prior notice to you. Modifications may be made via email notification, in-platform notification, or by posting updated Terms on the Platform. Your continued use of the Platform following any modification constitutes your unconditional acceptance of the modified Terms. You have no right to object to, negotiate, or refuse modifications. If you do not accept modified Terms, your only remedy is to cease using the Platform and request account termination.
These Terms, together with the Platform's Privacy Policy and Cookie Policy, constitute the entire agreement between you and the Company regarding your use of the Platform as a therapist. These Terms supersede all prior agreements, negotiations, understandings, and arrangements, whether written or oral. No course of dealing, course of performance, or prior oral or written negotiations shall be deemed to modify or supplement these Terms. If there is any conflict between these Terms and the Privacy Policy, these Terms shall control.
For questions regarding these Terms, account issues, or other matters related to the Platform, please contact:
Support Email:
support@holisticunity.app
The Company will make reasonable efforts to respond to support inquiries within 5 business days. However, the Company assumes no obligation to provide support, and support communications are not guaranteed.
Pursuant to Articles 1341 and 1342 of the Italian Civil Code, by accepting these Terms and by ticking the dedicated "Specific Approval" checkbox in the Operator onboarding flow, you specifically and separately approve the following clauses, which require express written acceptance to be binding under Italian law in B2B agreements:
The above clauses are recognised as onerous in B2B contracts under Italian law and become enforceable only with this specific separate approval. The Operator confirms having read each referenced section in full and having had the opportunity to seek independent legal advice.