By accessing and using the Holistic Unity platform ('Platform'), including the website and mobile application, you agree to be legally bound by these Terms & Conditions ('Terms'). If you do not agree to any part of these Terms, you must not use the Platform. These Terms constitute the entire agreement between you and STORM X DIGITAL S.R.L. (hereinafter 'the Company') regarding your use of the Platform.
Your continued use of the Platform following any changes to these Terms constitutes your acceptance of such modifications. We recommend reviewing these Terms periodically to ensure you remain aware of any updates.
Holistic Unity is a digital marketplace platform that connects clients seeking holistic therapies with verified independent therapists. The Platform is operated by STORM X DIGITAL S.R.L., a company incorporated and registered under Italian law.
The Company acts exclusively as an intermediary and marketplace platform. The Company is NOT the service provider. Therapists are independent contractors who provide holistic therapy services directly to clients. All therapy services are provided by individual therapists, not by the Company. The therapies offered include: ThetaHealing, Family Constellation, Systemic Constellation, Reiki a Distanza, Naturopathy, Astrology, Human Design, Numerology, and Ayurveda.
The Company operates as a custodial intermediary under Italian law (mandato con rappresentanza). The Company collects payments from clients on behalf of therapists through the secure Stripe payment processing system. The Company retains a 20% commission from each session payment. Therapists are paid bi-weekly for completed sessions, net of the Company's commission.
All therapy sessions are conducted via HD video call through the built-in video technology integrated into the Platform. Sessions are held remotely, and the client is responsible for ensuring a suitable, private environment and stable internet connection.
You must be at least 18 years of age to create an account and use the Platform. By registering, you represent and warrant that you are at least 18 years old and possess the legal capacity to enter into binding agreements. Minors may not use the Platform.
When registering for an account, you agree to provide accurate, complete, and truthful information. You are responsible for maintaining the confidentiality of your account credentials (username, password, email) and for all activities that occur under your account. You must immediately notify the Company of any unauthorized access or misuse of your account.
The Company may suspend or terminate your account for cause, namely: (a) material violation of these Terms; (b) fraudulent activity or chargeback abuse; (c) abusive, harassing, or threatening behaviour toward Operators or staff; (d) non-payment of confirmed bookings; (e) provision of false information at registration; (f) use of the Platform for illegal purposes. For minor violations the Company will give written notice and a 14-day cure period before termination. For serious violations (fraud, harassment) termination may be immediate. In case of termination without your fault, you are entitled to a pro-rata refund of any pre-paid sessions not yet used.
To book a therapy session, you must select a therapist, choose an available time slot, and complete the payment process. By confirming a booking, you enter into a binding agreement to pay the full session fee. The Platform will provide you with a session confirmation including the therapist's name, session date, time, cost, and link to access the video call.
You must pay the FULL session fee at the time of booking. No partial payments, installments, or deferred payment options are available. Payment is processed through Stripe and is non-refundable except as explicitly stated in Section 5 (Refund Policy). By completing your booking, you authorize the Company to charge the full amount to your registered payment method.
Session prices are set by individual therapists and displayed in EUR (Euros). Prices may vary based on therapist experience, session duration, and therapy type. All prices displayed on the Platform are final and include applicable VAT (Value Added Tax) where required by Italian law. The Company reserves the right to modify pricing at any time. Pricing changes apply only to FUTURE bookings; the price for any already-confirmed booking is final and cannot be increased.
A payment confirmation email will be sent to your registered email address upon successful transaction. An invoice will be provided in your account dashboard and may be downloaded for your records. For questions regarding invoices or payments, contact support@holisticunity.app.
This cancellation and refund policy is designed to protect both clients and therapists. Please read carefully, as refund eligibility is strictly limited.
Cancellations are permitted ONLY under the following conditions:
The 24-hour window is calculated from the time your cancellation request is submitted through the Platform to the scheduled session start time. Weekend cancellations and public holidays do not extend the 24-hour window—the countdown is continuous. Cancellation requests submitted at 11:59 PM on the day before a session that begins at 12:00 PM the following day are within the 24-hour window and subject to the 50% charge.
Eligible refunds will be processed within 5-10 business days from the date of cancellation approval. Refunds are credited to the original payment method. Please allow additional time for your financial institution to process the refund credit. The Company is not responsible for delays caused by your bank or payment processor.
A session is "completed" when (i) the Operator has been online and ready, AND (ii) the client has joined the video call AND been present for at least 15 consecutive minutes (or 25% of the booked duration, whichever is lower). For sessions completed under this definition no refund is due, except as provided by EU consumer law. If you experience technical difficulties or the Operator does not appear, see Section 6.4 (Technical Issues) — you are entitled to rescheduling or a full refund.
Refunds will NOT be issued in the following circumstances:
If a therapist cancels a scheduled session, you will receive a full refund regardless of timing. In such cases, the Company will attempt to assist you in rescheduling with the same or another available therapist at no additional cost. If no alternative is available, a full refund will be issued.
The Company provides a marketplace platform only. The Company does NOT provide, render, control, supervise, or guarantee any therapy services. The Company is not responsible for the quality, safety, effectiveness, or appropriateness of any therapy service provided by independent therapists. All therapists are independent contractors, and the Company does not employ them, direct their work, or supervise their professional practices.
IMPORTANT: The therapies offered on the Platform (ThetaHealing, Family Constellation, Systemic Constellation, Reiki, Naturopathy, Astrology, Human Design, Numerology, Ayurveda, and others) are complementary and alternative therapies. These services are NOT medical treatments, medical advice, or substitutes for professional medical care. The Platform and its therapists do not diagnose, treat, cure, or prevent medical conditions.
If you have a medical condition, are pregnant, taking medications, or have any health concerns, you must consult with a qualified healthcare professional (medical doctor) before booking or attending any session on the Platform.
The Company disclaims all liability for the results, effectiveness, or outcomes of any therapy session. Results are highly individual and depend on numerous factors beyond the Company's or therapist's control, including your personal circumstances, commitment, and individual response. The Company provides no guarantees, warranties, or representations regarding therapy outcomes.
The Company provides the Platform 'as-is' and 'as-available' without warranties of any kind. While the Company endeavors to maintain reliable video technology and platform availability, the Company cannot guarantee uninterrupted service, error-free operation, or that all technical issues will be resolved.
If you experience technical difficulties (video connection failure, audio issues, platform crash) during a session:
TO THE MAXIMUM EXTENT PERMITTED BY ITALIAN AND EU LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO: DAMAGES FOR LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF DATA, EMOTIONAL DISTRESS, OR HEALTH DETERIORATION, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT WHERE PROHIBITED BY LAW, THE COMPANY'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID THE COMPANY IN THE 12 MONTHS PRECEDING THE CLAIM. This limitation applies to all theories of liability, whether based on warranty, contract, statute, tort (including negligence), or any other legal basis.
By using the Platform, you acknowledge that:
You agree to use the Platform in a responsible, lawful, and ethical manner. You will NOT:
Violations of this section may result in immediate account suspension or termination without refund.
All content on the Platform, including text, graphics, logos, images, videos, software code, design elements, and audio, is the exclusive property of the Company or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, modify, or use any Platform content for any purpose without explicit written permission from the Company.
You retain ownership of any feedback, suggestions, reviews, or other content you submit to the Platform. By submitting such content you grant the Company a worldwide, royalty-free, perpetual, non-exclusive licence to use, reproduce, display and distribute it for purposes of operating, improving and marketing the Platform. You confirm that the content is yours to license and does not infringe third-party rights.
You may NOT record, screenshot, screen-capture, or otherwise preserve video, audio, or visual content from therapy sessions unless you have obtained explicit written consent from both the therapist and the Company. Unauthorized recording is a violation of these Terms and may violate privacy laws. All video session data is encrypted and handled in accordance with applicable data protection regulations.
These Terms & Conditions are governed by and construed in accordance with the laws of Italy, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
For consumers domiciled in the European Union, the competent court is the court of the consumer's place of residence or domicile, in accordance with EU Regulation 1215/2012 (Brussels Ibis) and Article 33, paragraph 2, letter (u) of the Italian Consumer Code (D.Lgs. 206/2005). For non-consumer users (B2B operators) the competent court is the Court of Bari (Italy).
Before initiating any legal action, you agree to attempt to resolve any dispute with the Company through good faith mediation. You must submit a written description of the dispute to support@holisticunity.app. Within 14 days, the Company will respond with a proposed resolution. If mediation does not resolve the dispute within 30 days, either party may proceed to litigation in the competent court (per Section 9.2). EU consumers may also use the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr (Regulation EU 524/2013).
EU and Italian law (Articles 840-bis et seq. of the Italian Code of Civil Procedure, EU Directive 2020/1828) recognise the right to bring representative or class actions for consumer matters. These Terms do not waive that right.
Statutory periods of limitation under Italian law apply (Articles 2946-2948 of the Italian Civil Code; Article 132 of the Italian Consumer Code for two-year warranty claims). The parties do not contractually shorten any statutory limitation period.
The Company may modify these Terms only with at least 30 days' written notice (sent to your registered email and shown in-app). Changes become effective on the notified date. If you do not accept the new Terms, you have the right to terminate your account before the effective date and obtain a pro-rata refund of any unused pre-paid services. Continued use of the Platform after the effective date constitutes acceptance of the amended Terms.
The Company may suspend or terminate your account and access to the Platform at any time, for any reason or no reason, with or without notice and without liability. Termination may occur if you:
Upon termination, your right to access the Platform immediately ceases. No refunds will be issued except as required by law. The Company is not liable for any loss or damage resulting from account termination.
Neither party shall be held responsible for any failure or delay in performance under these Terms to the extent caused by events beyond the reasonable control of that party, including but not limited to: natural disasters, pandemic, war, terrorism, civil unrest, government action, internet outages, or third-party service provider failures.
In the event of force majeure affecting Platform operations, the Company will use reasonable efforts to resume service and notify users of expected recovery times.
Your use of the Platform is also governed by our Privacy Policy. Please review the Privacy Policy for information on how we collect, use, store, and protect your personal data in compliance with the GDPR (General Data Protection Regulation) and Italian data protection laws.
Session video recordings and personal health data are protected under GDPR and D.Lgs. 196/2003 as amended by D.Lgs. 101/2018. Data is encrypted during transmission and storage.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed and removed from these Terms. The remaining provisions shall continue in full force and effect. The court shall modify the unenforceable provision to the minimum extent necessary to make it enforceable while preserving the intent of the parties.
These Terms & Conditions, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding your use of the Platform and supersede all prior negotiations, agreements, and understandings, whether oral or written. No other documents, emails, or communications create additional terms or obligations.
The failure of the Company to enforce any provision of these Terms does not constitute a waiver of that provision or the right to enforce it at a later date. Partial exercise of any right does not preclude further exercise of that right or exercise of any other right.
To the extent you are a consumer under Italian law (D.Lgs. 206/2005 - Consumer Code), certain provisions of these Terms may be subject to mandatory consumer protection laws. This includes the right to cancel a service contract within 14 days under the Consumer Rights Directive (Directive 2011/83/EU).
EU consumer law grants you the right to withdraw from a distance service contract within 14 calendar days without stating reasons. This right applies to your booking on the Platform.
However, you will forfeit the right of withdrawal if the service (therapy session) has begun (i.e., the session has started) with your express consent before the 14-day period expires.
To exercise your right of withdrawal, contact support@holisticunity.app within 14 days of booking with a clear statement of your intention to withdraw.
The withdrawal right under EU consumer law and the cancellation policy in Section 5 operate independently. Whichever policy is more favorable to you as the consumer shall apply.
For questions, disputes, complaints, or support regarding these Terms or the Platform, please contact:
Response times for support inquiries: We aim to respond within 5-7 business days.
By clicking 'I Agree' or 'Accetto' when registering for an account on the Platform, or by continuing to use the Platform after the Effective Date, you acknowledge that:
Pursuant to Articles 1341 and 1342 of the Italian Civil Code, by accepting these Terms (and by ticking the dedicated "Specific Approval" checkbox in the registration flow), you specifically and separately approve the following clauses, which require express written acceptance to be binding under Italian law:
The above clauses are recognised as onerous under Italian law and become enforceable only with this specific separate approval. Notwithstanding such approval, mandatory consumer-protection rules under D.Lgs. 206/2005 (Italian Consumer Code) and EU consumer law remain fully applicable; nothing in these Terms reduces statutory consumer rights.
These Terms & Conditions were last updated on April 25, 2026 and are effective as of May 1, 2026. Copyright © 2026 STORM X DIGITAL S.R.L. All rights reserved.