Terms & Conditions for Clients

1Acceptance of Terms

By accessing and using the Holistic Unity platform ('Platform'), including the website and mobile application, you agree to be legally bound by these Terms & Conditions ('Terms'). If you do not agree to any part of these Terms, you must not use the Platform. These Terms constitute the entire agreement between you and STORM X DIGITAL S.R.L. (hereinafter 'the Company') regarding your use of the Platform.

Your continued use of the Platform following any changes to these Terms constitutes your acceptance of such modifications. We recommend reviewing these Terms periodically to ensure you remain aware of any updates.

2Platform Description & Role

Holistic Unity is a digital marketplace platform that connects clients seeking holistic therapies with verified independent therapists. The Platform is operated by STORM X DIGITAL S.R.L., a company incorporated and registered under Italian law.

2.1 Intermediary Role

The Company acts exclusively as an intermediary and marketplace platform. The Company is NOT the service provider. Therapists are independent contractors who provide holistic therapy services directly to clients. All therapy services are provided by individual therapists, not by the Company. The therapies offered include: ThetaHealing, Family Constellation, Systemic Constellation, Reiki a Distanza, Naturopathy, Astrology, Human Design, Numerology, and Ayurveda.

2.2 Payment Processing

The Company operates as a custodial intermediary under Italian law (mandato con rappresentanza). The Company collects payments from clients on behalf of therapists through the secure Stripe payment processing system. The Company retains a 20% commission from each session payment. Therapists are paid bi-weekly for completed sessions, net of the Company's commission.

2.3 Online Video Sessions

All therapy sessions are conducted via HD video call through the built-in video technology integrated into the Platform. Sessions are held remotely, and the client is responsible for ensuring a suitable, private environment and stable internet connection.

3Account Registration & Eligibility

3.1 Age Requirement

You must be at least 18 years of age to create an account and use the Platform. By registering, you represent and warrant that you are at least 18 years old and possess the legal capacity to enter into binding agreements. Minors may not use the Platform.

3.2 Registration Information

When registering for an account, you agree to provide accurate, complete, and truthful information. You are responsible for maintaining the confidentiality of your account credentials (username, password, email) and for all activities that occur under your account. You must immediately notify the Company of any unauthorized access or misuse of your account.

3.3 Account Termination Rights

The Company may suspend or terminate your account for cause, namely: (a) material violation of these Terms; (b) fraudulent activity or chargeback abuse; (c) abusive, harassing, or threatening behaviour toward Operators or staff; (d) non-payment of confirmed bookings; (e) provision of false information at registration; (f) use of the Platform for illegal purposes. For minor violations the Company will give written notice and a 14-day cure period before termination. For serious violations (fraud, harassment) termination may be immediate. In case of termination without your fault, you are entitled to a pro-rata refund of any pre-paid sessions not yet used.

4Booking & Payment Terms

4.1 Booking Process

To book a therapy session, you must select a therapist, choose an available time slot, and complete the payment process. By confirming a booking, you enter into a binding agreement to pay the full session fee. The Platform will provide you with a session confirmation including the therapist's name, session date, time, cost, and link to access the video call.

4.2 Full Payment Upfront

You must pay the FULL session fee at the time of booking. No partial payments, installments, or deferred payment options are available. Payment is processed through Stripe and is non-refundable except as explicitly stated in Section 5 (Refund Policy). By completing your booking, you authorize the Company to charge the full amount to your registered payment method.

4.3 Pricing & Currency

Session prices are set by individual therapists and displayed in EUR (Euros). Prices may vary based on therapist experience, session duration, and therapy type. All prices displayed on the Platform are final and include applicable VAT (Value Added Tax) where required by Italian law. The Company reserves the right to modify pricing at any time. Pricing changes apply only to FUTURE bookings; the price for any already-confirmed booking is final and cannot be increased.

4.4 Invoice & Payment Confirmation

A payment confirmation email will be sent to your registered email address upon successful transaction. An invoice will be provided in your account dashboard and may be downloaded for your records. For questions regarding invoices or payments, contact support@holisticunity.app.

5Cancellation & Refund Policy

This cancellation and refund policy is designed to protect both clients and therapists. Please read carefully, as refund eligibility is strictly limited.

5.1 Cancellation Eligibility

Cancellations are permitted ONLY under the following conditions:

FREE CANCELLATION: If you cancel MORE THAN 24 hours (24+ hours) before your scheduled session start time, you are entitled to a full refund of the session fee. Cancellation request must be submitted through the Platform.
PARTIAL CHARGE: If you cancel within 24 hours (less than 24 hours) before your scheduled session start time, a 50% charge is applied. You will receive a refund of 50% of the session fee. The remaining 50% is retained by the Company and therapist.
NO-SHOW: If you do not appear for your scheduled session and do not cancel beforehand, the FULL session fee is forfeited. No refund will be issued.

5.2 Calculating Cancellation Time

The 24-hour window is calculated from the time your cancellation request is submitted through the Platform to the scheduled session start time. Weekend cancellations and public holidays do not extend the 24-hour window—the countdown is continuous. Cancellation requests submitted at 11:59 PM on the day before a session that begins at 12:00 PM the following day are within the 24-hour window and subject to the 50% charge.

5.3 Refund Processing Time

Eligible refunds will be processed within 5-10 business days from the date of cancellation approval. Refunds are credited to the original payment method. Please allow additional time for your financial institution to process the refund credit. The Company is not responsible for delays caused by your bank or payment processor.

5.4 No Refund for Completed Sessions

A session is "completed" when (i) the Operator has been online and ready, AND (ii) the client has joined the video call AND been present for at least 15 consecutive minutes (or 25% of the booked duration, whichever is lower). For sessions completed under this definition no refund is due, except as provided by EU consumer law. If you experience technical difficulties or the Operator does not appear, see Section 6.4 (Technical Issues) — you are entitled to rescheduling or a full refund.

5.5 Refund Exceptions

Refunds will NOT be issued in the following circumstances:

Client no-show (failure to appear at scheduled session time)
Client changes mind or experiences buyer's remorse
Client dissatisfaction with therapy outcome (all therapies are personal and results vary)
Refund requests submitted more than 30 days after session completion
Duplicate charges (contact support@holisticunity.app within 7 days)

5.6 Therapist-Initiated Cancellations

If a therapist cancels a scheduled session, you will receive a full refund regardless of timing. In such cases, the Company will attempt to assist you in rescheduling with the same or another available therapist at no additional cost. If no alternative is available, a full refund will be issued.

6Limitation of Liability & Disclaimers

6.1 Platform is Intermediary Only

The Company provides a marketplace platform only. The Company does NOT provide, render, control, supervise, or guarantee any therapy services. The Company is not responsible for the quality, safety, effectiveness, or appropriateness of any therapy service provided by independent therapists. All therapists are independent contractors, and the Company does not employ them, direct their work, or supervise their professional practices.

6.2 Therapies Are Not Medical Services

IMPORTANT: The therapies offered on the Platform (ThetaHealing, Family Constellation, Systemic Constellation, Reiki, Naturopathy, Astrology, Human Design, Numerology, Ayurveda, and others) are complementary and alternative therapies. These services are NOT medical treatments, medical advice, or substitutes for professional medical care. The Platform and its therapists do not diagnose, treat, cure, or prevent medical conditions.

If you have a medical condition, are pregnant, taking medications, or have any health concerns, you must consult with a qualified healthcare professional (medical doctor) before booking or attending any session on the Platform.

6.3 No Liability for Therapy Outcomes

The Company disclaims all liability for the results, effectiveness, or outcomes of any therapy session. Results are highly individual and depend on numerous factors beyond the Company's or therapist's control, including your personal circumstances, commitment, and individual response. The Company provides no guarantees, warranties, or representations regarding therapy outcomes.

6.4 Technical Issues & Service Availability

The Company provides the Platform 'as-is' and 'as-available' without warranties of any kind. While the Company endeavors to maintain reliable video technology and platform availability, the Company cannot guarantee uninterrupted service, error-free operation, or that all technical issues will be resolved.

If you experience technical difficulties (video connection failure, audio issues, platform crash) during a session:

The Company will work with you and the therapist to resolve the issue or reschedule when possible
Rescheduling is at the sole discretion of the Company and therapist
Refunds for technical issues are not automatic and must be requested within 7 days with documentation

6.5 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY ITALIAN AND EU LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO: DAMAGES FOR LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF DATA, EMOTIONAL DISTRESS, OR HEALTH DETERIORATION, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

6.6 Limitation of Liability Cap

EXCEPT WHERE PROHIBITED BY LAW, THE COMPANY'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID THE COMPANY IN THE 12 MONTHS PRECEDING THE CLAIM. This limitation applies to all theories of liability, whether based on warranty, contract, statute, tort (including negligence), or any other legal basis.

6.7 Your Acknowledgment

By using the Platform, you acknowledge that:

You understand and accept the risks associated with complementary/alternative therapies
You are responsible for your own health and medical decisions
You consult medical professionals for serious health concerns
The Company and therapists are not liable for adverse health outcomes

7User Conduct & Prohibited Behavior

You agree to use the Platform in a responsible, lawful, and ethical manner. You will NOT:

Engage in harassing, abusive, discriminatory, or threatening behavior toward therapists, staff, or other users
Attempt to circumvent payments or fraudulently obtain services
Record, screenshot, or share therapy sessions without explicit written consent from the therapist and the Company
Share login credentials or allow unauthorized access to your account
Use the Platform for illegal activities or to solicit illegal services
Attempt to access or hack the Platform's systems or breach security
Post spam, malware, or promotional content without authorization
Impersonate therapists or Company staff or misrepresent your identity

Violations of this section may result in immediate account suspension or termination without refund.

8Intellectual Property & Content Rights

8.1 Company Intellectual Property

All content on the Platform, including text, graphics, logos, images, videos, software code, design elements, and audio, is the exclusive property of the Company or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, modify, or use any Platform content for any purpose without explicit written permission from the Company.

8.2 User Submissions

You retain ownership of any feedback, suggestions, reviews, or other content you submit to the Platform. By submitting such content you grant the Company a worldwide, royalty-free, perpetual, non-exclusive licence to use, reproduce, display and distribute it for purposes of operating, improving and marketing the Platform. You confirm that the content is yours to license and does not infringe third-party rights.

8.3 Session Recording Prohibition

You may NOT record, screenshot, screen-capture, or otherwise preserve video, audio, or visual content from therapy sessions unless you have obtained explicit written consent from both the therapist and the Company. Unauthorized recording is a violation of these Terms and may violate privacy laws. All video session data is encrypted and handled in accordance with applicable data protection regulations.

9Dispute Resolution & Governing Law

9.1 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Italy, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

9.2 Jurisdiction

For consumers domiciled in the European Union, the competent court is the court of the consumer's place of residence or domicile, in accordance with EU Regulation 1215/2012 (Brussels Ibis) and Article 33, paragraph 2, letter (u) of the Italian Consumer Code (D.Lgs. 206/2005). For non-consumer users (B2B operators) the competent court is the Court of Bari (Italy).

9.3 Mediation Requirement

Before initiating any legal action, you agree to attempt to resolve any dispute with the Company through good faith mediation. You must submit a written description of the dispute to support@holisticunity.app. Within 14 days, the Company will respond with a proposed resolution. If mediation does not resolve the dispute within 30 days, either party may proceed to litigation in the competent court (per Section 9.2). EU consumers may also use the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr (Regulation EU 524/2013).

9.4 Class Actions

EU and Italian law (Articles 840-bis et seq. of the Italian Code of Civil Procedure, EU Directive 2020/1828) recognise the right to bring representative or class actions for consumer matters. These Terms do not waive that right.

9.5 Statute of Limitations

Statutory periods of limitation under Italian law apply (Articles 2946-2948 of the Italian Civil Code; Article 132 of the Italian Consumer Code for two-year warranty claims). The parties do not contractually shorten any statutory limitation period.

10Modifications to Terms

The Company may modify these Terms only with at least 30 days' written notice (sent to your registered email and shown in-app). Changes become effective on the notified date. If you do not accept the new Terms, you have the right to terminate your account before the effective date and obtain a pro-rata refund of any unused pre-paid services. Continued use of the Platform after the effective date constitutes acceptance of the amended Terms.

11Termination of Services

The Company may suspend or terminate your account and access to the Platform at any time, for any reason or no reason, with or without notice and without liability. Termination may occur if you:

Violate these Terms
Engage in fraudulent or illegal activity
Fail to pay for services
Behave abusively toward therapists or staff
The Company determines, in its sole discretion, that your account is harmful to the Platform or other users

Upon termination, your right to access the Platform immediately ceases. No refunds will be issued except as required by law. The Company is not liable for any loss or damage resulting from account termination.

12Force Majeure

Neither party shall be held responsible for any failure or delay in performance under these Terms to the extent caused by events beyond the reasonable control of that party, including but not limited to: natural disasters, pandemic, war, terrorism, civil unrest, government action, internet outages, or third-party service provider failures.

In the event of force majeure affecting Platform operations, the Company will use reasonable efforts to resume service and notify users of expected recovery times.

13Data Protection & Privacy

Your use of the Platform is also governed by our Privacy Policy. Please review the Privacy Policy for information on how we collect, use, store, and protect your personal data in compliance with the GDPR (General Data Protection Regulation) and Italian data protection laws.

Session video recordings and personal health data are protected under GDPR and D.Lgs. 196/2003 as amended by D.Lgs. 101/2018. Data is encrypted during transmission and storage.

14Severability & Entire Agreement

14.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed and removed from these Terms. The remaining provisions shall continue in full force and effect. The court shall modify the unenforceable provision to the minimum extent necessary to make it enforceable while preserving the intent of the parties.

14.2 Entire Agreement

These Terms & Conditions, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding your use of the Platform and supersede all prior negotiations, agreements, and understandings, whether oral or written. No other documents, emails, or communications create additional terms or obligations.

14.3 No Waiver

The failure of the Company to enforce any provision of these Terms does not constitute a waiver of that provision or the right to enforce it at a later date. Partial exercise of any right does not preclude further exercise of that right or exercise of any other right.

15Consumer Rights & EU Law Compliance

To the extent you are a consumer under Italian law (D.Lgs. 206/2005 - Consumer Code), certain provisions of these Terms may be subject to mandatory consumer protection laws. This includes the right to cancel a service contract within 14 days under the Consumer Rights Directive (Directive 2011/83/EU).

15.1 Right of Withdrawal

EU consumer law grants you the right to withdraw from a distance service contract within 14 calendar days without stating reasons. This right applies to your booking on the Platform.

However, you will forfeit the right of withdrawal if the service (therapy session) has begun (i.e., the session has started) with your express consent before the 14-day period expires.

To exercise your right of withdrawal, contact support@holisticunity.app within 14 days of booking with a clear statement of your intention to withdraw.

15.2 Compatibility with Cancellation Policy

The withdrawal right under EU consumer law and the cancellation policy in Section 5 operate independently. Whichever policy is more favorable to you as the consumer shall apply.

16Contact Information & Support

For questions, disputes, complaints, or support regarding these Terms or the Platform, please contact:

Email: support@holisticunity.app
Company: STORM X DIGITAL S.R.L.
Address: Via Strada del Carro 24, 76011 Bisceglie (BA), Italy
VAT/P.Iva: 08789080721
PEC: stormxdigital@pec.it

Response times for support inquiries: We aim to respond within 5-7 business days.

17Acknowledgment & Acceptance

By clicking 'I Agree' or 'Accetto' when registering for an account on the Platform, or by continuing to use the Platform after the Effective Date, you acknowledge that:

You have read and understand these Terms & Conditions in their entirety
You agree to be bound by all terms and conditions herein
You are at least 18 years of age and have legal capacity to enter into this agreement
You understand the complementary nature of the therapies and assume all responsibility for your health decisions

18Specific Approval of Onerous Clauses (art. 1341 / 1342 of the Italian Civil Code)

Pursuant to Articles 1341 and 1342 of the Italian Civil Code, by accepting these Terms (and by ticking the dedicated "Specific Approval" checkbox in the registration flow), you specifically and separately approve the following clauses, which require express written acceptance to be binding under Italian law:

Section 4.2 — Full payment upfront at booking
Section 5 — Cancellation and Refund Policy
Sections 6.1, 6.2, 6.3 — Platform as intermediary, no medical services, no outcome liability
Section 6.5 — Exclusion of consequential damages
Section 6.6 — Liability cap
Section 7 — User conduct & suspension
Section 9.2 — Jurisdiction
Section 11 — Termination

The above clauses are recognised as onerous under Italian law and become enforceable only with this specific separate approval. Notwithstanding such approval, mandatory consumer-protection rules under D.Lgs. 206/2005 (Italian Consumer Code) and EU consumer law remain fully applicable; nothing in these Terms reduces statutory consumer rights.